Polar Aire is a company we can trust! Nov 29, 2024

My daughter lives in a 100-year-old house and had her furnace go out recently. She’s on disability and unable to afford things like a new furnace. I’ve used Polar Aire myself for decades. I knew their service techs would be honest with me about what she really needed and not try to sell us things that weren’t necessary. I called after hours on a Friday evening and the tech went to her house to check things out the next day on a Saturday. It was a mess and she did need a new furnace. In addition, the flue pipes for both the water heater and furnace had rusted completely through and were not venting properly. Carbon monoxide had been going into her basement for heaven knows how long and certainly explained some of the health issues that she’s developed the past couple of years. Because it was such a dangerous situation, both heat and hot water had to be completely shut off. Polar Aire showed real concern because the temperatures were dropping below freezing. I received a fast estimate for the needed work. It was a very reasonable amount to get both her water heater and furnace safe and back on again. All the people I worked with over the phone were so patient to send me photos of what they found and answer all my questions about what my daughter was dealing with in this old home. They got her up and going on the Friday after Thanksgiving and we could not be more pleased with how this all worked out. Thank you, Polar Aire, for being a company we can trust! I’ve worked with Tyler, Travis, Jason, and Kayla and all really practice true customer service.

Jamie Christie